Introduction
Cosmos Healthcare Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any concerns about how we handle your data, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.
Data Controller
Cosmos Healthcare Ltd33 London Road
Redwood House
Enfield EN2 6DR
Email: psychologist@alptekinaydin.co.uk
Telephone: 020 8243 8590
Information We Collect
We may collect and process the following categories of personal data:
Information You Provide
- Contact information: Name, email address, telephone number, postal address
- Enquiry details: Information you provide when contacting us
- Health information: Medical history and clinical information necessary for assessment and treatment (special category data)
Information Collected Automatically
- Technical data: IP address, browser type, operating system
- Usage data: Pages visited, time spent on site
How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide requested information
- To provide clinical assessment and treatment services
- To maintain clinical records as required by professional standards
- To comply with legal and regulatory obligations
- To improve our website and services
Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: Where you have given explicit consent
- Contract: Where processing is necessary to provide our services
- Legal obligation: Where we are required by law
- Legitimate interests: Where we have a legitimate business interest
For special category data (health information), we rely on explicit consent and the provision of healthcare services.
Data Sharing
We do not sell your personal information. We may share your data with:
- Healthcare professionals: With your consent, for continuity of care
- Regulatory bodies: Where required by law or professional standards
- Service providers: Who assist in operating our practice (under strict confidentiality agreements)
Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Secure storage of physical records
- Encrypted electronic communications
- Access controls and authentication
- Regular security assessments
Data Retention
We retain personal data in accordance with legal requirements and professional guidelines:
- Clinical records (adults): Retained for a minimum period in accordance with NHS guidelines and professional body requirements
- Clinical records (children): Retained until the patient reaches adulthood plus the standard retention period
- General enquiries: Retained for a reasonable period necessary for our legitimate interests
Your Rights
Under data protection law, you have rights including:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (subject to legal requirements)
- Restriction: Request limitation of processing
- Portability: Request transfer of your data
- Objection: Object to certain types of processing
- Withdraw consent: Where processing is based on consent
To exercise these rights, please contact us using the details above.
Cookies
Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. For more information, please see our cookie notice.
Complaints
If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Telephone: 0303 123 1113
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
For any questions about this Privacy Policy or our data practices, please contact:
- Telephone: 020 8243 8590
- Email: psychologist@alptekinaydin.co.uk
- Address: 33 London Road, Redwood House, Enfield EN2 6DR